A Facility Maintenance Performance Perspective to Target Strategic Organizational Objectives

This paper discusses two sets of facility maintenance indicators. The objective of this paper is threefold: 1) to illustrate how maintenance performance indicators can support higher-level decision-making, 2) to explain how the methodology could be mapped across building sectors, and, 3) to show how facility maintenance could play a crucial role in informing strategic decision-making. Using examples from hospital, courthouse, and office building design, the paper articulates the manner in which facility performance indicators could be developed and used to support organizational strategic decision-making. The paper demonstrates that facility maintenance indicators could be developed for all types of buildings, and could be meaningfully represented for consideration during strategic decision-making. Moreover, using an example of a healthcare setting, the paper emphasizes how facility maintenance strategies have an impact on higher level organizational objectives, and vice versa, thereby underscoring the importance to consider maintenance performance during strategic decision-making. The paper shows how the two sets of KPIs – the hard and the soft – are designed to address different scales of decision-making, thereby allowing facility maintenance performance to be considered at all phases of a procurement cycle.